Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and PRESTIGE ("we", "us", or "our") governing your access to and use of our website, products, and services.

By accessing or using our website, creating an account, or purchasing any of our digital products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms are governed by the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

2. Supplier Information

In compliance with Section 43 of ECTA, we provide the following information:

3. Products and Services

We provide digital products including but not limited to:

• Automation Workflows: Pre-built n8n automation templates
• AI Bots: RAG bots, chatbots, and AI assistant templates
• Marketing Templates: Landing pages, email templates, and funnel kits

All products are delivered digitally via instant download or portal access upon successful payment confirmation.

4. Pricing and Payment

4.1 Pricing

• All prices are displayed in South African Rand (ZAR)
• Prices include VAT where applicable
• Prices are subject to change without notice for future purchases
• The price at the time of purchase will be honoured

4.2 Payment Methods

Payments are processed securely through Payfast, a PCI-DSS compliant South African payment gateway. We accept:

• Credit and debit cards (Visa, Mastercard)
• Instant EFT
• SnapScan
• Mobicred

4.3 Payment Security

In accordance with ECTA Section 43(5), we utilise a payment system that is sufficiently secure with reference to accepted technological standards. Your payment details are processed directly by Payfast and are never stored on our servers.

5. Digital Product License

Upon successful purchase, you are granted a limited, non-exclusive, non-transferable license to use the digital product(s) subject to the following terms:

5.1 Permitted Uses

• Use the product for personal or commercial projects
• Modify the product for your own use
• Use the product for client work (where applicable)

5.2 Prohibited Uses

• Resell, redistribute, or share the product with others
• Include the product in any collection or marketplace for sale
• Claim authorship of the original product
• Use the product for illegal or harmful purposes
• Remove or alter any copyright notices

6. Refund and Cancellation Policy

In accordance with ECTA Section 44 and CPA Section 56:

6.1 Cooling-Off Period (ECTA Section 44)

For digital products that have not been downloaded or accessed, you have the right to cancel your purchase within 7 (seven) days of the transaction date for a full refund.

6.2 Digital Download Exception

Due to the nature of digital products, once a product has been downloaded or accessed:

• The cooling-off period no longer applies
• The product is considered delivered and accepted
• Refunds are not available for downloaded products

By downloading or accessing a digital product, you acknowledge that you waive your right to cancel the transaction under ECTA Section 44.

6.3 Defective Products (CPA Section 56)

If a digital product is defective or does not function as described, you have the right to:

• Request repair (a corrected version of the product)
• Request replacement with an equivalent product
• Request a full refund

You may exercise these rights within 6 months of purchase. The choice of remedy is at your discretion as the consumer.

6.4 Subscription Cancellation

For subscription products, you may cancel at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

7. Delivery

In accordance with ECTA Section 43:

• Delivery Method: Digital download via secure portal
• Delivery Time: Instant upon payment confirmation
• Access Period: Indefinite for one-time purchases; duration of subscription for subscription products

You will receive an email with download links and portal access instructions upon successful payment.

8. Transaction Records

You may access your complete transaction history, including order confirmations and download records, through your account dashboard at any time. We recommend keeping copies of all transaction confirmations for your records.

9. Intellectual Property

All content on this website and in our products, including but not limited to text, graphics, logos, code, and digital assets, is the property of PRESTIGE and is protected by South African and international copyright laws.

Your purchase grants you a license to use the product as specified in Section 5, but does not transfer ownership of the intellectual property.

10. User Accounts

When you create an account, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our products are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product
• We are not responsible for any loss of profits, data, or business opportunities

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including the CPA.

12. Dispute Resolution

In the event of a dispute:

1. Informal Resolution: Contact us first at info@prestigeweb.co.za to attempt informal resolution
2. Consumer Goods and Services Ombud: If we cannot resolve the dispute, you may refer the matter to the CGSO at www.cgso.org.za
3. Legal Proceedings: Any legal proceedings shall be governed by South African law and subject to the exclusive jurisdiction of the South African courts

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Consumer Protection Act 68 of 2008 (CPA), and the Protection of Personal Information Act 4 of 2013 (POPIA).

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Us

If you have any questions about these Terms, please contact us at info@prestigeweb.co.za.