Privacy Policy

1. Introduction

PRESTIGE ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website and services, you consent to the collection and use of your personal information as described in this policy.

2. Responsible Party

In terms of POPIA, the responsible party for your personal information is:

3. Information We Collect

We collect the following categories of personal information:

3.1 Information You Provide Directly

• Name and surname (when you register an account)
• Email address (for account creation and communication)
• Password (encrypted and stored securely)
• Payment information (processed securely through Payfast; we do not store card details)
• Contact form submissions and correspondence

3.2 Information Collected Automatically

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and similar technologies (see Section 9)

3.3 Transaction Information

• Purchase history and order details
• Product downloads and access logs
• Subscription status and billing history

4. Purpose of Collection

We collect and process your personal information for the following purposes:

• Account Management: To create and manage your user account
• Order Processing: To process your purchases and deliver digital products
• Customer Support: To respond to your enquiries and provide assistance
• Communication: To send transactional emails (order confirmations, download links, password resets)
• Marketing: To send promotional communications (only with your explicit consent)
• Security: To protect against fraud and unauthorised access
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: To analyse usage patterns and improve our services

5. Voluntary vs Mandatory Information

In accordance with POPIA Section 18, we inform you that:

6. Third-Party Service Providers

We share your personal information with the following third-party service providers who assist us in operating our business:

International Transfers: Some of these providers may store data outside South Africa. We ensure appropriate safeguards are in place as required by POPIA Section 72.

7. Your Rights Under POPIA

As a data subject, you have the following rights:

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  Right to Access: Request confirmation of what personal information we hold about you and obtain a copy.
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  Right to Correction: Request correction of inaccurate or incomplete personal information.
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  Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
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  Right to Object: Object to the processing of your personal information for direct marketing purposes.
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  Right to Withdraw Consent: Withdraw previously given consent at any time.
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  Right to Complain: Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@prestigeweb.co.za.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Encrypted password storage using industry-standard hashing
• Secure payment processing through PCI-DSS compliant provider (Payfast)
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for website functionality (session management, authentication)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

10. Data Retention

We retain your personal information only for as long as necessary:

• Account Data: Until you delete your account, plus any legal retention period
• Transaction Records: 5 years (as required by South African tax law)
• Marketing Preferences: Until you unsubscribe or withdraw consent
• Technical Logs: 90 days for security and troubleshooting

11. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@prestigeweb.co.za.